Support

Most Common Support Issues & Questions

Below you'll find our most commonly asked support questions. If you can't find the support you need here, reach out and contact us. We'll be happy to help you out.

Too Many False Alarms?

Having issues with false alarms? Here are some tips you can use to reduce them.

False Alarm Reduction Tips

Battery Life Issues?

Having issues with a short Watch battery life? Here are some optimization tips.

Battery Life Tips

Other Issues

Here are other issues that some encounter.

Your Issue Not Listed Here?

If you don't see your issue here, please reach out to our support team. They will be very happy to help you out.

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Support

Most Common Support Issues & Questions

Too Many False Alarms?

Battery Life Issues?

Other Issues

I always see SeizAlarm on my Watch and I can’t see my clock

My emergency contacts are not receiving help request text messages

I am getting a "No valid session, login to app using phone" error and I am logged in

My GPS location is not being sent

How do I manage my subscription?

How does help request text message opt-in and opt-out work?

Your Issue Not Listed Here?

Start Your Free Trial

Free Two-Week Trial!